Our Service Guarantees: We Stand By Our Work
Every service you book through us comes with a clear set of guarantees designed to ensure your satisfaction and protect your investment. We believe in transparency and accountability from start to finish.
When you choose a service provider from our curated network, you're not just getting skilled hands – you're getting peace of mind. We understand that inviting someone into your home or entrusting them with an important task requires a level of trust. That's why we've established robust guarantees that cover everything from service quality to fair pricing and timely completion. We pre-screen all our professionals thoroughly, ensuring they meet our high standards for expertise and professionalism. If, for any reason, a service doesn't meet your expectations as outlined in our agreement, we're committed to making it right. It’s not just a policy; it’s how we do business.
These aren't vague promises. Our guarantees are built on specific, actionable commitments designed to resolve issues efficiently and fairly. We want you to feel confident every time you use our platform, knowing that your experience will be positive, or we’ll step in to help.
How Our Guarantees Work For You
Satisfaction Rework Policy
If you're not happy with the outcome of a service, let us know within 72 hours. We'll arrange for the original professional to return and rectify the issue, free of charge.
Upfront Pricing Assurance
The price you're quoted is the price you pay. No hidden fees or surprise charges. If a professional attempts to alter the agreed-upon price without your consent, we'll mediate the dispute.
Damage Protection Coverage
In the unlikely event of damage to your property directly caused by a service professional during a booked job, we offer coverage up to $1,000 to repair or replace affected items.
Timeliness Commitment
If a professional is more than 30 minutes late for a scheduled appointment without prior communication, you’re eligible for a 10% discount on that service.
Standard Guarantee Coverage
| Service Rework If service falls short | 0 |
| Damage Protection Accidental property damage | Up to $1,000 |
| Price Match Assurance Guaranteed quoted price | N/A |
| On-Time Arrival Incentive For significant delays | 10% off |
Our Commitment in Numbers
What clients say
«I had a minor issue with a cleaning service I booked. Their guarantee process was incredibly smooth. They sent the cleaner back the next day, and everything was sorted. Really impressed with the follow-through!»
Sarah P., Upper West Side«The upfront pricing guarantee is a lifesaver. No more guessing games or awkward negotiations after the fact. It's exactly what I needed from an online service.»
Mark T., Downtown Brooklyn«I appreciate the peace of mind knowing that if something goes wrong, I'm covered. It makes booking through this platform feel secure, unlike some other services I've tried.»
Jessica L., QueensFAQ
What does the 'Satisfaction Rework Policy' cover?
It covers any aspect of the service that wasn't completed to the agreed-upon standard. For example, if a specific area wasn't cleaned properly or a repair wasn't done correctly. Just let us know within 72 hours.
How do I file a claim under the Damage Protection Coverage?
You'll need to contact our support team immediately, ideally within 24 hours of the incident, and provide photos or video evidence of the damage. We'll then guide you through the assessment and resolution process.
Are there any services not covered by your guarantees?
Our guarantees apply to all services booked and paid for directly through our platform. They do not cover issues arising from pre-existing conditions, customer-supplied materials, or any services performed outside of the booked scope.
What happens if a professional repeatedly fails to meet these guarantees?
Professionals who consistently fail to meet our guarantee standards or receive frequent complaints are subject to review and may be removed from our platform to maintain service quality.
Contact us
Leave a request and we will get back to you.